{"id":16776,"date":"2026-07-15T07:21:25","date_gmt":"2026-07-15T07:21:25","guid":{"rendered":"https:\/\/momente-unice-personalizate.co.uk\/?page_id=16776"},"modified":"2026-07-15T07:21:28","modified_gmt":"2026-07-15T07:21:28","slug":"politica-de-retur-si-rambursare-momente-unice-personalizate","status":"publish","type":"page","link":"https:\/\/momente-unice-personalizate.co.uk\/en\/politica-de-retur-si-rambursare-momente-unice-personalizate\/","title":{"rendered":"Politica de retur \u0219i rambursare | Momente Unice Personalizate"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Politica de retur \u0219i rambursare<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">1. Introducere<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La <strong>Momente Unice Personalizate<\/strong>, ne dorim ca fiecare client s\u0103 fie pe deplin mul\u021bumit de produsele comandate \u0219i de experien\u021ba avut\u0103 pe website-ul nostru.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Deoarece majoritatea produselor comercializate sunt realizate la comand\u0103 \u0219i personalizate conform cerin\u021belor fiec\u0103rui client, politica noastr\u0103 de retur \u0219i rambursare difer\u0103 \u00een func\u021bie de tipul produsului achizi\u021bionat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V\u0103 rug\u0103m s\u0103 citi\u021bi cu aten\u021bie informa\u021biile de mai jos \u00eenainte de plasarea unei comenzi.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">2. Produsele personalizate<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Majoritatea produselor comercializate de <strong>Momente Unice Personalizate<\/strong> sunt realizate la comand\u0103 \u0219i personalizate conform specifica\u021biilor furnizate de client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cenainte de realizarea produselor care necesit\u0103 o machet\u0103 grafic\u0103, clientul prime\u0219te, atunci c\u00e2nd este cazul, o previzualizare pentru verificare \u0219i aprobare.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prin aprobarea machetei grafice, clientul confirm\u0103 c\u0103 toate informa\u021biile sunt corecte, inclusiv:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>nume \u0219i prenume;<\/li>\n\n\n\n<li>texte;<\/li>\n\n\n\n<li>date;<\/li>\n\n\n\n<li>ore;<\/li>\n\n\n\n<li>culori;<\/li>\n\n\n\n<li>fonturi;<\/li>\n\n\n\n<li>fotografii;<\/li>\n\n\n\n<li>pozi\u021bionarea elementelor grafice;<\/li>\n\n\n\n<li>orice alte detalii incluse \u00een design.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Dup\u0103 aprobarea machetei \u0219i \u00eenceperea procesului de produc\u021bie, produsele personalizate nu mai pot fi anulate, returnate sau rambursate doar pentru c\u0103 clientul \u0219i-a schimbat preferin\u021bele, nu mai are nevoie de produs sau dore\u0219te alte modific\u0103ri.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">3. Produse realizate diferit fa\u021b\u0103 de comanda aprobat\u0103<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 produsul primit prezint\u0103 un defect de fabrica\u021bie sau a fost realizat diferit fa\u021b\u0103 de macheta ori specifica\u021biile aprobate de client, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi \u00een cel mai scurt timp.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vom analiza fiecare solicitare individual \u0219i, dac\u0103 situa\u021bia este confirmat\u0103, vom propune una dintre urm\u0103toarele solu\u021bii:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>refacerea produsului;<\/li>\n\n\n\n<li>\u00eenlocuirea produsului;<\/li>\n\n\n\n<li>remedierea problemei, atunci c\u00e2nd acest lucru este posibil;<\/li>\n\n\n\n<li>rambursarea contravalorii produsului, \u00een situa\u021biile justificate.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">4. Produsele standard<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Produsele care nu sunt personalizate pot fi returnate \u00een condi\u021biile prev\u0103zute de legisla\u021bia aplicabil\u0103, cu respectarea condi\u021biilor privind starea produsului \u0219i termenul legal de retragere, acolo unde acesta este aplicabil.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Produsele trebuie returnate \u00een aceea\u0219i stare \u00een care au fost primite, f\u0103r\u0103 urme de utilizare, deteriorare sau modificare.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ne rezerv\u0103m dreptul de a refuza returul produselor care nu \u00eendeplinesc aceste condi\u021bii.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">5. Produse deteriorate \u00een timpul transportului<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 observa\u021bi c\u0103 produsul a fost deteriorat \u00een timpul transportului sau coletul prezint\u0103 urme vizibile de deteriorare, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi c\u00e2t mai cur\u00e2nd posibil.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru solu\u021bionarea rapid\u0103 a situa\u021biei, este posibil s\u0103 v\u0103 solicit\u0103m:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>fotografii ale produsului;<\/li>\n\n\n\n<li>fotografii ale ambalajului;<\/li>\n\n\n\n<li>fotografii ale etichetei de transport;<\/li>\n\n\n\n<li>o scurt\u0103 descriere a problemei constatate.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Aceste informa\u021bii ne ajut\u0103 s\u0103 analiz\u0103m cazul \u0219i s\u0103 g\u0103sim cea mai potrivit\u0103 solu\u021bie \u00eentr-un timp c\u00e2t mai scurt.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">6. Manipularea \u0219i transportul coletelor<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Toate produsele sunt ambalate cu grij\u0103, utiliz\u00e2nd materiale de protec\u021bie adecvate, astfel \u00eenc\u00e2t s\u0103 ajung\u0103 \u00een siguran\u021b\u0103 la destina\u021bie. Atunci c\u00e2nd este necesar, coletele sunt marcate corespunz\u0103tor ca <strong>Fragil<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dup\u0103 predarea coletului c\u0103tre firma de curierat, modul de manipulare \u0219i transport al acestuia nu mai poate fi controlat de <strong>Momente Unice Personalizate<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul \u00een care produsul prezint\u0103 deterior\u0103ri cauzate de transport sau anumite elemente decorative s-au desprins ca urmare a manipul\u0103rii necorespunz\u0103toare a coletului, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi c\u00e2t mai cur\u00e2nd posibil \u0219i s\u0103 ne transmite\u021bi fotografii ale produsului, ambalajului \u0219i etichetei de transport.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fiecare situa\u021bie este analizat\u0103 individual, iar dac\u0103 se constat\u0103 c\u0103 deteriorarea a fost cauzat\u0103 \u00een timpul transportului, vom \u00eencerca s\u0103 g\u0103sim cea mai potrivit\u0103 solu\u021bie \u00eempreun\u0103 cu clientul.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">7. Solicitarea unui retur<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 considera\u021bi c\u0103 produsul primit prezint\u0103 un defect de fabrica\u021bie, a fost livrat incorect sau exist\u0103 o alt\u0103 problem\u0103 privind comanda dumneavoastr\u0103, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi c\u00e2t mai cur\u00e2nd posibil.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru analizarea solicit\u0103rii, este posibil s\u0103 v\u0103 cerem urm\u0103toarele informa\u021bii:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>num\u0103rul comenzii;<\/li>\n\n\n\n<li>numele utilizat la plasarea comenzii;<\/li>\n\n\n\n<li>o descriere a problemei;<\/li>\n\n\n\n<li>fotografii relevante ale produsului \u0219i, dac\u0103 este cazul, ale ambalajului.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Fiecare solicitare este analizat\u0103 individual, iar scopul nostru este s\u0103 g\u0103sim cea mai potrivit\u0103 solu\u021bie \u00eentr-un timp c\u00e2t mai scurt.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">8. Rambursarea sumelor<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen situa\u021biile \u00een care o rambursare este aprobat\u0103, aceasta va fi efectuat\u0103 utiliz\u00e2nd aceea\u0219i metod\u0103 de plat\u0103 folosit\u0103 la achizi\u021bionarea produsului, cu excep\u021bia cazului \u00een care se stabile\u0219te de comun acord o alt\u0103 metod\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Valoarea rambursat\u0103 va fi stabilit\u0103 \u00een func\u021bie de situa\u021bia analizat\u0103 \u0219i de solu\u021bia convenit\u0103 \u00eempreun\u0103 cu clientul.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">9. Costurile returului<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul \u00een care returul este aprobat din motive care nu sunt imputabile <strong>Momente Unice Personalizate<\/strong>, costurile de transport pentru returnarea produsului vor fi suportate de client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen situa\u021biile \u00een care returul este aprobat ca urmare a unei erori imputabile <strong>Momente Unice Personalizate<\/strong>, a unui defect de fabrica\u021bie confirmat sau a livr\u0103rii unui produs diferit fa\u021b\u0103 de cel aprobat de client, costurile aferente returului \u0219i, dac\u0103 este cazul, ale retrimiterii produsului vor fi suportate de <strong>Momente Unice Personalizate<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cenainte de expedierea oric\u0103rui produs pentru retur, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi pentru analizarea situa\u021biei \u0219i stabilirea pa\u0219ilor necesari.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">10. Excep\u021bii<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Nu pot face obiectul returului sau ramburs\u0103rii produsele realizate dup\u0103 specifica\u021biile clientului ori personalizate conform cerin\u021belor acestuia, inclusiv, dar f\u0103r\u0103 a se limita la:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>invita\u021bii personalizate;<\/li>\n\n\n\n<li>plicuri pentru bani;<\/li>\n\n\n\n<li>meniuri;<\/li>\n\n\n\n<li>pahare personalizate;<\/li>\n\n\n\n<li>lum\u00e2n\u0103ri personalizate;<\/li>\n\n\n\n<li>tablouri personalizate;<\/li>\n\n\n\n<li>etichete personalizate;<\/li>\n\n\n\n<li>m\u0103rturii;<\/li>\n\n\n\n<li>magne\u021bi;<\/li>\n\n\n\n<li>produse handmade realizate la comand\u0103;<\/li>\n\n\n\n<li>orice alt produs realizat special pentru client.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Excep\u021bie fac situa\u021biile \u00een care produsul prezint\u0103 un defect de fabrica\u021bie sau a fost realizat diferit fa\u021b\u0103 de macheta grafic\u0103 ori specifica\u021biile aprobate de client.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">11. Contact<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 ave\u021bi \u00eentreb\u0103ri privind aceast\u0103 Politic\u0103 de retur \u0219i rambursare sau dori\u021bi s\u0103 solicita\u021bi analizarea unei situa\u021bii privind comanda dumneavoastr\u0103, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi folosind informa\u021biile disponibile \u00een pagina <strong>Contact<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vom analiza fiecare solicitare cu aten\u021bie \u0219i vom face tot posibilul pentru a g\u0103si o solu\u021bie corect\u0103, rapid\u0103 \u0219i echitabil\u0103 pentru ambele p\u0103r\u021bi.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politica de retur \u0219i rambursare 1. Introducere La Momente Unice Personalizate, ne dorim ca fiecare client s\u0103 fie pe deplin mul\u021bumit de produsele comandate \u0219i de experien\u021ba avut\u0103 pe website-ul nostru. Deoarece majoritatea produselor comercializate sunt realizate la comand\u0103 \u0219i personalizate conform cerin\u021belor fiec\u0103rui client, politica noastr\u0103 de retur \u0219i rambursare difer\u0103 \u00een func\u021bie de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16776","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Invitatii Plicuri Bani Nunta Botez Marturii Magnetice Tricouri Cani Personalizate Lumanari Decorative Soia Sare De Baie Cadouri UK Anglia\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"google-site-verification\" content=\"aKuKgEdSws-fd_2WhxlOS0gFshxUULbR1_3MWcGemHE\" \/>\n\t<link rel=\"canonical\" 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